Terms of service

Guidelines for Reporting Issues

If your order arrives damaged or if you face any concern, please reach out within 24 hours of receiving it:

Email: theomoiworld@gmail.com
Please inspect your package at the time of delivery. If you notice tampering, breakage, or missing items, kindly mention it on the delivery acknowledgement provided by the courier.
Retain the original packaging (including labels, invoices, and tags), especially in the case of transit damage, as it may be required for verification.

Our team will review your request and respond within 48 business hours.